Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 20, 2026 | Version: 2026-01-20
Overview
SPEAR Global LLC (“SPEAR,” “we,” “us,” or “our”) operates the SPEAR Platform, including enterprise remote device management services and home care worker solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using the SPEAR Platform, you consent to the data practices described in this policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account
- Payment Information: Billing address and payment details processed through PayPal (we do not store full payment card numbers)
- Shipping Information: Address for device delivery
- Communications: Messages you send to our support team
- Profile Information: Avatar preferences and account settings
1.2 Information Collected Automatically
- Device Information: Device identifiers, operating system, browser type, and hardware specifications
- Usage Data: Features accessed, session duration, and interaction patterns
- Connection Data: IP addresses, connection timestamps, and session identifiers
- Log Data: Error reports, performance data, and diagnostic information
1.3 Remote Access Data
Important Notice About Remote Access
Our service enables remote access to devices. During remote sessions, we may have technical access to data visible on the device screen, including applications, files, and content displayed during the session. We do not actively monitor or record screen content except as necessary to provide technical support or as required by law.
1.4 Location Information (Home Care Users)
Geolocation for Home Care Services
If you use SPEAR for home care documentation purposes, our service may collect approximate location data (Wi-Fi network information, IP-based location) to verify service locations. This data is used solely for service documentation and is not used for real-time tracking. You may disable location features in your device settings, which may limit certain functionality.
2. How We Use Your Information
We use the information we collect to:
Service Operations
- Provide, maintain, and improve our remote device management services
- Process subscriptions and payments
- Deliver devices and manage fulfillment
- Provide technical support and customer service
- Enable remote access connections between your devices
Communications
- Send service-related notifications (subscription updates, payment confirmations)
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
Security and Compliance
- Detect, prevent, and address fraud and security issues
- Monitor for unauthorized access or misuse
- Comply with legal obligations
- Enforce our Terms of Service
Analytics and Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analysis
3. Information Sharing and Disclosure
We do not sell your personal information to third parties.
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers who perform services on our behalf:
- PayPal: Payment processing
- Clerk: Authentication services
- Vercel: Website hosting
- Railway: Database and backend infrastructure
- RustDesk: Remote access technology (see Third-Party Technology Disclosure)
Legal Requirements
We may disclose your information if required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from public authorities
- Protect our rights, privacy, safety, or property
- Enforce our Terms of Service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and any choices you may have.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: All data transmissions use TLS/SSL encryption
- Remote Access Security: End-to-end encryption for remote sessions
- Access Controls: Role-based access and authentication requirements
- Infrastructure Security: Secure cloud hosting with regular security updates
- Password Security: Passwords are hashed using industry-standard algorithms
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Account Data: Retained while your account is active and for 30 days after account closure, unless longer retention is required by law.
Transaction Records: Retained for 7 years for tax and accounting purposes.
Connection Logs: Retained for 90 days for security and support purposes.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
Rights for All Users
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights:
- Right to Know: Request details about personal information collected, used, and disclosed
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising
- Right to Non-Discrimination: Exercise your rights without discriminatory treatment
- Right to Limit Use of Sensitive Information: Limit use of sensitive personal information
Categories of Personal Information Collected (Past 12 Months):
- Identifiers (name, email, IP address)
- Commercial information (purchase history, subscription records)
- Internet activity (usage data, connection logs)
- Geolocation data (approximate location for HC users)
- Professional information (for business accounts)
How to Exercise Your Rights
To exercise any of these rights, contact us:
- Email: privacy@spear-global.com
- Subject Line: “Privacy Rights Request”
We will respond to verified requests within 45 days (or 90 days for complex requests, with notice). We may need to verify your identity before processing your request.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.
Types of Cookies We Use
- Essential Cookies: Required for the service to function (authentication, security)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how you use our service
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our service.
8. Third-Party Services
Our service integrates with third-party services that have their own privacy policies. We encourage you to review their policies:
- PayPal: Payment processing - PayPal Privacy Policy
- Clerk: Authentication - Clerk Privacy Policy
- Google/Apple: Social login (if used) - See their respective privacy policies
For information about third-party technology used in our service, see our Third-Party & Open Source Notices.
9. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@spear-global.com.
10. International Data Transfers
SPEAR is based in the United States. Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country.
By using our service, you consent to the transfer of your information to the United States and other countries as described in this policy.
11. Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) feature. We currently do not respond to DNT signals because there is no industry standard for how to handle them. We will update this policy if a standard is established.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page with a new “Last Updated” date
- Sending an email notification for significant changes
- Displaying a notice in our application
Your continued use of the service after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices:
SPEAR Global LLC
Privacy Inquiries: privacy@spear-global.com
General Support: support@spear-global.com
Website: spear-global.com
Questions About Your Privacy?
Our team is here to help you understand how we protect your data.
Contact Us