Subscription & Billing Policy
Clear information about billing, auto-renewal, refunds, and cancellation.
Last updated: January 20, 2026 | Version: 2026-01-20
Important: Automatic Renewal Notice
Your SPEAR subscription will automatically renew each month at the then-current price until you cancel. You can cancel anytime through your account settings or by contacting support.
1. Subscription Plans & Pricing
Enterprise Plans
| Plan | Price | Details |
|---|---|---|
| Single User | $199-$299/month | Remote device management for one user |
| Two User Bundle | Starting at $298/month | Two-user access (grandfathered pricing) |
Home Care Plans (Founder's Pricing)
| Plan | First Month | Monthly After |
|---|---|---|
| Service Only (BYOD) | $100 | $100/month |
| With Device | $200 ($100 device + $100 service) | $100/month |
Promotional codes may reduce these prices. Current pricing is always displayed during checkout.
2. Automatic Renewal
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW
Unless you cancel, your subscription will automatically renew each month at the then-current price. By subscribing, you authorize SPEAR to charge your payment method on file for each renewal period.
What to Expect:
- You will be charged on the same day each month (e.g., if you subscribed on the 15th, you'll be charged on the 15th of each month)
- We will send a reminder email 7 days before your renewal date
- If your payment fails, we will attempt to charge again and notify you
- After multiple failed payments, your service may be suspended
3. How to Cancel
You may cancel your subscription at any time using any of these methods:
Option 1: Online (Easiest)
- Log in to your account at spear-global.com
- Go to Settings > Subscription
- Click “Cancel Subscription”
- Confirm your cancellation
Option 2: Email
Send an email to support@spear-global.com with:
- Subject: “Cancel My Subscription”
- Your account email address
- Confirmation that you want to cancel
We will process within 1 business day.
What Happens After Cancellation:
- Your access continues until the end of your current billing period
- You will not be charged again after cancellation
- Any devices you purchased are yours to keep
- Your account data will be retained for 30 days, then deleted
4. Refund Policy
7-Day Refund Window
Both service fees and device costs are refundable within 7 days of delivery. This applies to both BYOD (Bring Your Own Device) and Furnished Device customers. After 7 days, refunds are not available.
Service Fee Refunds
| Situation | Refund? |
|---|---|
| Within 7 days of delivery | Yes - Full refund of service fees |
| After 7 days | No - Service fees are non-refundable |
| Cancellation after 7 days | No refund - Finish out your paid month, then subscription turns off |
| Service outage or technical issues | Case-by-case, contact support |
Device Refunds
The one-time device fee ($100) is refundable within 7 days of delivery only. After 7 days, device purchases are non-refundable. The device is yours to keep regardless of your subscription status.
Damaged or Defective Devices
Damaged on Arrival: If your device arrives damaged, contact us immediately via support ticket or email. Provide photos of the damage. We evaluate each case individually and negotiate a resolution. If we determine the device was damaged during shipping, we will replace it. We do not automatically replace devices for free.
Defective Within 30 Days: If your device becomes defective within 30 days, contact us for evaluation. We handle these situations on a case-by-case basis following the same review process as damaged devices.
How to Request a Refund
- Email support@spear-global.com within 7 days of delivery
- Include “Refund Request” in the subject line
- Provide your account email and reason for refund
- Refunds are processed within 5-10 business days to your original payment method
5. Price Changes
We may change our prices at any time. If we do:
- Existing subscribers will receive at least 30 days' notice before any price increase affects their renewal
- You can cancel before the new price takes effect
- The new price will apply to your next billing cycle after the notice period
6. Failed Payments
If your payment fails:
- We will attempt to charge your payment method again
- We will send you an email notification
- You will have 7 days to update your payment information
- If payment is not received within 7 days, your service may be suspended
- After 14 days without payment, your subscription may be cancelled
7. Pausing Your Subscription
We do not currently offer subscription pausing. If you need to temporarily stop service:
- Cancel your subscription
- Re-subscribe when you're ready to resume
- Your account data will be retained for 30 days after cancellation
8. Account Credits
If you receive account credit (for service issues, promotions, etc.):
- Credits will be applied to your next billing cycle
- Credits cannot be exchanged for cash
- Credits expire 12 months after issuance
- Unused credits are forfeited upon account closure
9. State-Specific Notices
California Residents
Under the California Automatic Renewal Law, you have the right to cancel at any time prior to each renewal date. We will send you a reminder of the impending charge to your registered email at least 7 days before your renewal date. You may cancel through your account settings or by contacting us. Cancellation is at least as easy as the original subscription process.
New York Residents
Under NY General Business Law Section 527-a, you have the right to cancel your automatic renewal subscription at any time. We provide a cost-effective, timely, and easy-to-use cancellation mechanism through your online account or via email to support@spear-global.com.
10. Questions?
Email: support@spear-global.com
Website: spear-global.com/contact
We respond to billing inquiries within 1 business day.