SPEAR AI — Support Console

How can I help?

Ask about check-ins, device setup, or troubleshooting

Help & Support Center.

Support for your dedicated check-in phone and remote connection.

Search the knowledge base or jump straight to a common issue below.

Quick Reminders

Screen frozen? Use two fingers to pinch/zoom. This usually refreshes the display.

Input Control: Keep it on if you need to tap and interact with the device.

Keep plugged in: Devices should stay connected to power continuously.

Offline? Check WiFi and power at the device location first.

Screen Frozen or Unresponsive

The remote screen is frozen or not responding to input

Input Control Not Working

Can't tap, swipe, or type on the remote device

Connection Problems

Can't connect or connection keeps dropping

Device Showing Offline

Your device appears offline in the dashboard

Initial Device Setup

Complete guide for setting up your SPEAR device

Battery & Power Issues

Device not charging or power problems